Which credit cards do you accept?
American Express, Visa, Mastercard, and Discover credit cards are accepted.
Back to Top
Can I cancel my order?
Yes, If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center at 1-888-439-7237 for return instructions.
Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged, defective, or I just don't want?
If, within 10 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing. Back to Top
What happens if the item I ordered is not available?
In the unlikely event there is a change or delay in filling your order, we will notify you via phone or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater utility.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new delivery information . On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
Why was I charged sales tax on my purchase?
State tax is usually applied to an item when it is delivered to a customer in a state where we have a business operation. Back to Top
How long will it take to receive my order?
The standard shipping time for orders shipped via Ground is 3-6 days. We recommend Next Day or Second Day Air Shipments when more rapid delivery is necessary. Back to Top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O. or F.P.O. addresses. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Shipping charges vary according to product weight and destination.
Most products are shipped via UPS or DHL (because they offer package insurance and excellent tracking software). Back to Top